Fully inclusive generally does not include an additional driver or the first tank of fuel. Alamo Gold or Dollar Platinum or Budget Platinum products allow for the naming of three additional drivers over 25 years and includes the cost of the first tank of fuel.

You need a valid driving license, held for a minimum of 1 year, (original only), valid major credit card of the lead driver, and the car rental voucher. Any additional drivers must also bring along their original driving licenses. Photocopies and/or fax copies of any driving license are not acceptable. If your driving license is written in “non-Roman alphabet” you will need an International Driving Permit together with your national driving license.

All one-way rentals are subject to request at all times. Costs vary. One-ways within the states of Florida and California are free of charge. One-ways between some locations in Nevada and Arizona are free of charge if you book from some suppliers. Other one-ways vary between $50 -$1000 depending on the distance plus taxes payable locally. Please check your booking details or contact us if you require clarification.

There is a minimum age of 21 years, drivers must have held a license for a minimum of 1 year. Drivers aged 21-24 inclusive will be charged a local young driver surcharge on collection of the vehicle, charges may vary depending on the location and supplier but may start at 25$ plus tax per day per young driver. Please check the terms and conditions on completion of the booking or contact us for further information.

Only if the UK resident is the main driver. All other drivers must be present at the initial time of collection.

No, both available products state that vehicles must be returned as empty as possible.

The gold or platinum products include the main driver and three additional drivers. The all- inclusive product varies. Our Dollar product allows the main driver only further additional drivers at $10 per driver per day + tax. Budget allows two drivers with additional drivers at $9 per driver per day + tax. Alamo has only one driver included with all additional drivers at $10 per driver per day. The prices quoted may change without prior notice from us or the supplier.

Yes but the vehicle must be returned back to its original location or a pre-booked different location with a one-way fee to be paid, if applicable. Vehicles are not allowed into Mexico. Most suppliers will allow their vehicles to be driven into Canada but the vehicle has to be returned to a location of that supplier in the USA.

The age of a vehicle generally varies between new and one year for all suppliers.

No, you can only choose the car group, we can never guarantee make or model. Vehicles are allocated on arrival.

If the flight number is supplied, someone will wait for you. (Most major airport locations in the USA operate 24-hour services).

Subject to request, child seats may be supplied locally at an additional cost. The child’s age must be mentioned. Clients will have to fit the seats into the vehicle themselves as the suppliers will not take responsibility for any injury to the child if the seat is not fitted correctly. Child seats are compulsory for all children below four years of age as per law. It is compulsory for all children under six years in California. Child seats are not available for babies younger than six months. Clients must bring their own seat for children of this age.

There are NO refunds for early returns or unused rental days under our contractual agreement with the car rental suppliers. This is reflected in the very attractive rates that we offer, which are based on the utilisation of the fleet for the number of days (24 hours) appearing on the pre-paid rental voucher.

No only valid major credit cards can be used and they have to be in the lead driver’s name.

	After the first 48 hours the following cancellation charges will apply:
1.	GBP 15 (or its equivalent in USD or Euros) when cancellation is effected seven or more days before the rental start date.
2.	50% of the total value of the booking when cancellation is effected 2-6 days before the rental start date.
3.	100% of the total value of the booking when cancellation is effected within 48 hours of the rental start date.
4.	No-shows at the point of collection without prior cancellation will be charged 100% of the total booking value.
	Cancellations can only be made during office working hours and cannot be applied retrospectively.
	All communication regarding cancellations must be directed to the UK office or to sales@americacarrental.com quoting the booking reference number. They will take effect from receipt of communication. All vouchers, once issued, must be returned prior to the refund of any payment.
	Cancellations cannot be made after the start of the rental date.
	There are NO refunds for failure to produce relevant documents, including driving license, at the point of collection. There are NO refunds for any unused rental days.

Cancellation requests must be received in writing by fax, e-mail, or post, quoting the booking reference number. It will take effect from receipt of communication.

We can only take instructions to amend or extend prior to collection of the vehicle. Any alterations or extensions required following collection then you must contact the supplier directly and may not always be possible. Where such amendments or extensions are agreed by you and the supplier then their payment terms and conditions would apply. We could not be involved in any later dispute in such cases.

All complaints must be submitted in writing, with any documents that could help us sort out the problem. As a company, we aim to resolve all complaints within 28 working days.